TERMS & CONDITIONS
Please read these terms and conditions carefully. When you make a booking, you accept on behalf of your party the terms of these booking conditions. It is your responsibility to ensure that all details on your confirmation documents are correct and to bring any errors or discrepancies to our attention within 48 hours of your Booking. Guests accept and are held fully responsible for their visitors or children, which may result in injury or harm when staying or visiting the Property and its surroundings. Any breach of these terms and conditions may result in immediate eviction with no refund or cancellation of your Booking.

CHECK-IN + CHECK-OUT
The standard check-in time is 3 pm on the day of arrival, and the Property is to be vacated by 11 am. An additional fee will be charged if you do not check out by 11 am. Early arrivals and late check-outs are at the discretion of Management and must be requested at the time of booking and can only be confirmed one day before arrival or departure. While every effort will be made to accommodate early arrivals and late departures, the only way to ensure an early check-in or late check-out is to book an extra night.

SECURITY BOND
Your credit card details will be held on the system as a security bond. Your credit card will be automatically debited in the event of damage to the Property, equipment, breakages, or if extra cleaning is required. Please note: we will only process monies on your credit card if there is reported damage to the Property or if the 'Terms and Conditions’ are not adhered to. If you do not hold a credit card and cannot provide one as a bond, we will require a $500 cash bond to be paid. This payment will be refunded within 14 days of departure once we receive your departure inspection report, and no charges are required. (Please inform our office via email if you wish to pay the required bond via this method). Casa Keys Shoal Bay is fitted out to a very high standard, furnished with costly materials and products. You become responsible for any and all damage and loss to the Property and its contents from when you check in to when you check out. Any damaged items in the properties will be charged the full advertised replacement cost and product brand. The Property is a residential premise and is strictly for Residential use. The number of occupants allowed is as per approved on your booking email and as advertised. The use of the Property for functions, parties, or other mass gatherings is STRICTLY PROHIBITED unless written consent has been emailed by Management. Use of the Property for such events or other than as a residential premise will result in the termination of the reservation for the Property, removal of the Guest (s) and other occupants from the Property, and other costs or expenses (including an unauthorised function/extra cleaning fee of $500).

LOCATION HIRE
Location hire for photoshoots and video shoots must be pre-approved in writing by Management. No images, including the Property, are to be used for marketing purposes unless pre-approved in writing by Management.

NUMBER OF GUESTS
At no time during your occupancy is the number of guests staying to exceed the number booked unless prior approval is sought and given by Management in writing.

CHILDREN
We welcome children of all ages to our Property. Children's prices for accommodation are included in the standard tariff rates. A complimentary port-a-cot and sofa bed are available for children. Guests are to supply linen for the cot and sofa bed and manage the setup. Steps and balconies need to be taken into consideration before booking as all guest bedrooms are upstairs. Please note there are no baby gates or stair barriers, and supervision is the responsibility of parents & guardians. Please contact Management if you need further information. No refund will be given if the accommodation is deemed unsuitable after check-in. Supervision of children around fireplaces, stairs, balconies, roads, driveways, and all areas of the Property and surroundings are the sole responsibility of parents/guardians, and Casa Keys Shoal Bay accepts no responsibility.

FIREPIT
The firepit is to be operated by adults over the age of 18 only and are operated at your own risk. You will be held liable for any damage you cause, including smoke or ember damage from incorrect use. You will ensure the fire is put out entirely whenever you leave the premise, even for short periods. Supervision of children around the firepit is required and is the responsibility of parents/guardians. The firepit can get very hot and may cause serious burns if touched. It is strongly recommended that the firepit is not be operated when children are staying onsite.

NOISE
Disturbance to neighbours, including excessive noise, music, and unruly behaviour is prohibited and may result in eviction without refund. If a noise complaint is received, a first warning will be given. If a second complaint is received, this will result in immediate eviction with no refund.

PET POLICY
Unfortunately, we are unable to accept pets. No pets are permitted on the property at any time. Additional cleaning charges will apply if this condition is breached and deducted from your credit card.

STRICTLY NO SMOKING
Smoking indoors at Casa Keys Shoal Bay is strictly prohibited. If there is any evidence of smoking inside the Property, you will be charged an additional $1000 for a specialised clean to eliminate odours and remove chemical residue before future guests use the space.

CLEANING
Casa Keys Shoal Bay must be left in the condition it was in upon guest arrival. Excess cleaning fees up to $500 may apply (e.g., rubbish not being removed, dishes not washed and put away, barbecue not cleaned). Please report any existing damage to the Property upon your arrival. Please immediately report any damage which occurs during your stay.

INDEMNITY
Guests and their visitor's actions, conduct, and safety are the guests' responsibility. Casa Keys Shoal Bay does not condone: unsafe, irresponsible, or illegal actions/behaviour, etc., on or off the premises, during a stay, or at any other time. A condition of entering and/or staying at this Property means that all Guests understand and agree to indemnity of the agent and owners against any responsibility or action(s) (legal or other), due to any action(s), incident(s), loss or injury(s) while within or outside of the premises (including, but not limited to, the grounds, facilities, structures, etc.) during a stay or at any other time. Your booking request will be confirmed once your payment has been receipted and a receipt emailed to you following your booking confirmation.

PAYMENT POLICY
Full payment is required at the time of booking to secure your dates. If payment is not received by the due date, Casa Keys Shoal Bay reserves the right to cancel the Booking. Rates quoted are in Australian dollars and are subject to change at any time. Casa Keys Shoal Bay is not liable for and is not required to honour any pricing displayed that is quoted in error. A cancellation under these circumstances does not incur any cancellation fee. Rates are inclusive of GST where applicable. Any verbal quote given is an estimate only of the price, which will be subject to written advice on confirmation of the Booking. Minimum length of stay restrictions applies to specific rates during special event periods. The preferred payment method is Visa, MasterCard, or Amex, and a 1.5% surcharge applies for these card transactions.

SECURITY BOND
Your credit card details will be held on the system, and your credit card will be automatically debited in the event of damage to the Property, equipment, breakages, or if extra cleaning is required.

CANCELLATION POLICY
- Cancellations with MORE THAN 90 days notice prior to your arrival a 20% cancellation fee of the booking total will be incurred.
- Cancellations BETWEEN 30 - 90 days notice prior to your arrival date 50% cancellation fee of the booking total will be incurred.
- Cancellations WITHIN 30 days of your arrival date a 100% cancellation fee of the booking total will be incurred.
- A booking can be rescheduled with no cancellation fee, provided 90 days notice has been given. The new booking date must be within 12 months from the original booking date.

No cancellations are accepted within 30 days of your arrival date. You will be charged the total of the reserved stay under all circumstances. Written notification must be provided for all cancellations.

In the event Casa Keys Shoal Bay must cancel your accommodation for circumstances beyond our control a full refund will be made. However, we will not be held liable for any further costs incurred. We strongly recommend travel insurance (even for domestic travel) to cover cancellations, travel delays and all other unforeseen incidents and accidents.

BOOKING SYSTEM
By using our online booking system ‘Cloudbeds’, you agree to their terms and conditions accessible at https://www.Cloudbeds.com/. To make a Booking, you will be required to set up a user account. The person making the Booking will be the registered Guest. However, all Guests staying at the Property will be required to register upon check-in. You consent to providing your personal data and acknowledge that if you do not consent, we may not be able to provide some or all of the services. You agree that all information you provide to us will be true, accurate, current and complete. You agree that you are responsible for all information that you submit to us, and you acknowledge that if we believe that the information provided to us by you is false, inaccurate or misleading, we may, at our sole discretion, suspend or terminate your access to the Website and our Services.

IMPORTANT COVID19 UPDATE
*Casa Keys Shoal Bay will not be covering COVID-related cancellations.
*We strongly recommend purchasing comprehensive travel insurance at the time of booking. We suggest that the policy should include but not be limited to the following: COVID 19, loss of deposit through cancellation, loss or damage to personal baggage, and loss of money and medical expenses.